Level 2 Verification
Raise your monthly limit to 100M UGX and unlock invoices and card payments with six business documents
Level 2 raises the monthly limit on each of your UGX wallets from 10M to 100M UGX. You send us six business documents, we review each one, and it costs nothing.
What Level 2 Unlocks
- A monthly limit of 100M UGX on each UGX wallet
- Invoices, in every currency
- Card and bank payments on payment links
Mobile money works at every level.
Before You Start
Level 2 opens once your Level 1 is approved. While we review Level 2, live payments, withdrawals and API keys keep working at your Level 1 limit.
The Six Documents
All six are required, and you can send them as you get them. Please send scans or PDFs, up to 5MB each. A photo is fine for the director's ID only.
| Document | It must show | We send it back if |
|---|---|---|
| Certificate of Incorporation | Legal name, registration number, and issuing authority | It is cropped, expired, or issued to a different business name |
| Trading License | Trading name, licence number, and a current expiry date | It is expired or the business name does not match |
| Memorandum of Association | Company name and director or shareholder details | Pages are missing or the text is hard to read |
| Director ID, front and back | Full name, photo, and ID number on both sides | The ID is expired or the names do not match your business records |
| Proof of Bank Account | Account name, account number, and bank name | The file is a virtual card or a mobile-wallet screenshot |
| Bank Statements, last 3 months | Bank letterhead, account holder name, and recent transactions | They are older than three months or incomplete |
Apply
- Open Settings, then Organization.
- In the Level 2 card, select Start Level 2, then Start upload.
- Add a file to a slot. It goes to us as soon as it uploads.
- Come back and add the rest as you get them. The card shows how many of the six are sent and approved.
How We Review
We review each document on its own, in the order it arrives. Each one ends as Approved or Needs changes, and a document marked Needs changes comes back with a comment on what to fix.
Review usually takes about 5 business days. Your dashboard shows how many of the six are approved, and the banner in the sidebar follows each change. To speed things up, message support or join our WhatsApp channel and we will help.
Once all six are approved, Level 2 starts and your limit becomes 100M UGX straight away.
When a Document Needs Changes
Open the Level 2 card and select Fix documents. Read our comment on the document, select Replace, and upload the corrected file. The new file goes back to review, and approved documents stay approved.
Replace a Document
You can replace any document you sent, whatever its status. Select Replace on the document and upload the new file. The new file goes back to review, and the other five keep their status.
Replacing a document after Level 2 is approved works differently:
- Level 2 pauses right away, and your monthly limit returns to 10M UGX.
- Invoices and card and bank payments are unavailable. Mobile money keeps working.
- If a wallet's volume this month is already above 10M UGX, new collections into it are declined until we approve the new file or the next calendar month starts.
- Once we approve the new file, Level 2 returns with your 100M UGX limit.
If We Decline the Application
If we decline the whole application, you can start a new one from the same place.
If a decision looks wrong, send us a message from the support widget in your dashboard.